Kenneth R. Svejkovsky, Managing Director, CHA, CTC, MCC, MBA, has 20 years experience in the hotel industry, including 10 years as a consultant, currently maintaining the role as Managing Director, providing "global hospitality solutions" for hotels, motels, bed and breakfasts, condo/hotels, vacation ownership resorts, travel agencies and destination tourism boards. Ken's expertise lies in assisting hospitality related organizations buy, sell and "grow" their businesses.
Past projects have included facilitating strategic planning sessions, developing and implementing sales and marketing plans, systems design and implementation, customer service and relationship-based sales processes training, pre-opening planning, property management placement, hospitality business acquisitions and dispositions, as well as commercial financing procurement. He has personally participated on the management teams for a myriad of properties ranging from a 4-bedroom equestrian bed and breakfast estate to a 2,000-room resort, with hospitality experience spanning 12 countries.
A sample of employers and/or clients who have benefited from his ability to enhance guest service, develop winning teams and increase the bottom line include American Express Travel Related Services, Vacation.com, Hong Kong Tourism Board, Hyatt Resorts Hawaii, Waikiki Joy Hotel, Kimpton Group, Imperial Development Resorts, Tauck World Discovery, White Gate Court, Identity Destinations, Brooklyn Hotel and the Banyan Tree Ranch House.
He holds a Bachelor of Science degree from the University of Nevada, Las Vegas (home of the "Running Rebles"), in Hotel Administration and an MBA from NOVA Southeastern University, Ft. Lauderdale (home of the "Miami Dolphins"), with specializations in International Marketing, E-commerce, Human Resource Management and Human Resource Development. Ken has held real estate licenses in the states of Hawaii, Florida and Virgina, a Mortage Broker License in Florida and has recently been designated by the American Hotel & Lodging Association as a Certified Hotel Administrator (CHA), recognized worldwide as the premier symbol of profesional achievement for lodging executives.
Chi Hung "Tag" Ng, Director of Marketing, has worked with some of the world's top rated hotels, including the Regent Hong Kong, has been on the Marketing Teams for a number of private Hong Kong clubs, and has managed a number of boutique hotels as well as bed and breakfast properties . His entrepreneurial background includes owning and operating a retail leather good store, in Hong Kong, as well as having the responsibility of overseeing a leather goods factory in Mainland China. Proficient in modern technologies and very skilled at helping clients obtain brand recognition, Tag's primary responsibilities, with GHS, include marketing our products and services and helping clients obtain optimum internet exposure. He has recently enrolled in the Hotel Marketing certification programs with the Cornell School of Hotel Administration to further enhance the ability to support our hospitality clients.
Ingrid Rodgrigues, Director of Guest Services, was born in Trinidad and has maintained her warm and enthusiastic tropical personality residing the past several decades in Hawaii. With 20+ years experience in service management, including banking and travel/tour, Ingrid has helped build some of the finest service teams in the industry. Previous accomplishments include increasing sales by as much as 500%, reducing turnover by as much as 200%, streamling accounts payable/receivable to reduce costs/loss by 50%. Her primary role, with GHS, is in developing impactful guest service programs that ensure unforgettable guest experiences, implementing and supervising all reservation systems, recruiting, training and developing hospitality staff. Ingrid has held previous managerial positions with the Bank of Hawaii, Imperial Development Resorts, and Great Life Tours.
Tel: (360) 312-7698